Support and Services

Conscious of the constant change in the organizations and in the middle, since each client has a different need, he be for rotation of the personnel, times of answer done not expect, changes of law, technological updating, competence, security, projection, continuous improvement, internal strengthening of processes, etc. Digital Ware provides a line of services to the client with different options of backup giving flexibility and personalization according to the requests required by each one of them.

To clarify some differences we catalogue like maintenance what has to see with internal backup, errors of programming and reach, these services do not have cost. As for backup and service the backup has to see with the annual contract for growth and good management of the product, the service are products or additional requests. These two last have additional cost to the product.

The cost of this service equals to the 20% of the Value of the original license and its adaptations but an increment of the 22% by each year.

Support Hired

This type of service himself is not found defined in the intial price, should be a contract by aside. This contract should have a date of start and a date of finalization, with the object that can be brought up to date at the moment of its termination. This service includes:

• Telephone support: This service is lent only from Monday to Friday of 8: 00 AM to 12:00 and of 1: 00 PM to 6 PM.
  
• Legal Updatings: When exist changes of the government that be found approved and published, Digital Ware takes charge of carrying out said changes to the product and to cause to arrive at each client the upgrade or updating of the programs and a description of the impact in the product.
  
• Changes of Formats in Financial Companies and of Control : When exist changes in formats at the outset or magnetic files that have to be sent to financial companies or of Digital, fiscal control Ware takes charge of carrying out said changes to the product and to cause to arrive at each client the upgrade or updating of the programs and a description of the impact in the product.
  
• New Versions: These new versions aside from having changes of law counts on improvements of functionality of the product as for optimization and times of answer.
  
• Growth and Quality : every process is possible to improve. Additional to it, each version that frees of the products brings with her a functionality changes series and technology that have been product of the investigation carried out by the Group of development and Technology of Digital Ware utilizing tools as the Benchmarking ours clients have the opportunity of participating suggesting improvements and new possibilities to the product, that does that we have a significant, continuous improvement in each oneOur versions and in which all our clients will be seen benefited, that is our philosophy of work.
  
• Corrections On Line: Digital Ware counts on the linea of backup by means of the Network Internet, with which the client will be able to require any type of backup by this middle, to return can also be left programs in the mail of each client.
  
  

Future of the Support : Digital Ware is carrying out (Digital Ware home pay), a page in Internet. Through her, each client will be able to be informed of the new versions and changes in programs by reasons of law. Also he will be able to recover programs that have errors since will be untidy so that they can be descended by means of a password or key of access. Also they will count on articles created by the group of users for optimization and good management of the products.